Keep them close. Keep moving.

Yes. The carrier has undergone independent laboratory testing to EN 13209-2:2015, the European standard covering safety requirements and test methods for soft baby carriers.

The laboratory report records an overall PASS and includes assessments for chemical, thermal and mechanical hazards, choking and ingestion hazards, entanglement, falling hazards, attachment-system slippage, durability, packaging suffocation hazards and product information.

The tested carrier model has a Certificate of Compliance referencing the EU General Product Safety Regulation (GPSR) and EN 13209-2:2015.

For customer-facing copy, I recommend describing Tuvu as “independently safety tested to EN 13209-2:2015” rather than using broader claims such as “EU certified.”

Yes. Materials accessible to the child’s mouth were tested according to EN 71-3 – Migration of Certain Elements.

The laboratory tested black webbing, black plastic and black cloth for a range of elements including lead, cadmium, mercury, arsenic, chromium and others. The report lists the tested elements as N.D. (not detected or below the method detection limit) for those samples.

Before placing your child in Tuvu, check the seams, straps, buckles and hardware for damage or wear and make sure all buckles and adjustments are properly secured.

Stop using the carrier if you notice ripped seams, torn straps, damaged hardware or other signs of damage.

What are the most important safety rules?

Always keep one arm securely around your child, keep your child’s face visible and their mouth and nose unobstructed, and make sure their chin is not pressed against their chest.

Tuvu should only be used with a child who meets the carrier’s age, weight and developmental requirements.

We ship Tuvu from Latvia to customers worldwide, with a primary focus on Latvia and the European Union.

Within Latvia and the EU, orders may be delivered using Omniva, DPD, UNISEND or Latvijas Pasts, depending on your destination and the delivery options available.

For destinations outside the EU, available shipping methods will depend on the destination country.

Shipping costs depend on your delivery location and selected shipping method.

The exact delivery cost will be calculated and displayed at checkout before you complete your purchase.

Orders are typically prepared and dispatched within 1–2 business days after payment has been received.

Estimated delivery times after dispatch are:

Latvia: approximately 1–3 business days
Baltic States: approximately 2–5 business days
Other EU countries: approximately 3–10 business days
Outside the EU: approximately 7–21 business days

Delivery times are estimates and may vary depending on the destination, carrier, customs procedures and circumstances outside our control.

Orders shipped within the European Union do not normally incur customs import charges between EU Member States.

For orders shipped outside the EU, customs duties, import taxes or other local charges may apply depending on your country’s regulations. Unless otherwise stated at checkout, these charges are the customer’s responsibility.

You can pay securely using the payment methods displayed at checkout.

Available payment methods may vary depending on your location and the payment provider used by Tuvu.

Payments are processed through our secure third-party payment provider. Tuvu does not directly store your complete card details.

Note for you: I would finalize this answer once you choose your WooCommerce payment provider. Then we can explicitly list Visa / Mastercard / Apple Pay / Google Pay / bank payment, etc., instead of keeping it generic.

Yes. EU/EEA consumers purchasing online generally have the right to withdraw from their purchase within 14 days of receiving the order without giving a reason.

To exercise your right of withdrawal, contact us within the 14-day period and clearly let us know that you wish to withdraw from your purchase.

After notifying us, the product must be returned without undue delay and no later than 14 days after notifying us of your decision to withdraw.

You may carefully inspect your Tuvu to establish its nature, characteristics and functionality, similar to what you would reasonably be able to do when shopping in a physical store.

Please handle the carrier carefully while deciding whether to keep it.

You may be responsible for any reduction in the product’s value resulting from handling beyond what is reasonably necessary to inspect it.

Where possible, please return Tuvu with its original labels, accessories and packaging.

For a standard change-of-mind return under the 14-day right of withdrawal, the customer is responsible for the direct cost of returning the product, unless Tuvu has agreed otherwise.

We recommend using a trackable shipping method and keeping your proof of postage until your return has been processed.

If you receive a defective or incorrect product, please contact us before returning it so we can arrange an appropriate solution.

Eligible refunds will be made using the same payment method used for your original purchase, unless otherwise agreed.

Where required by EU consumer rules, the refund also includes the cost of our standard delivery option. Additional costs resulting from choosing a more expensive delivery method do not have to be refunded.

We may withhold the refund until we receive the returned product or you provide evidence that it has been sent back.

Rather than processing direct exchanges, we recommend returning your original Tuvu and placing a new order for your preferred colour or design.

This makes the process quicker and ensures you can secure your preferred design while it’s still available.

Please contact us as soon as possible and provide your order number, a description of the issue and clear photographs where relevant.

We’ll review the issue and arrange an appropriate solution in accordance with your statutory consumer rights.

Yes. Purchasing an item at a discounted price does not by itself remove the statutory right of withdrawal for eligible EU online purchases.

Please email us at hello@tuvu.com with:

Your name · Order number · Product being returned · A clear statement that you wish to withdraw from the purchase.

We’ll send you the return instructions and return address.

You will also be able to access the Withdrawal Form on our website.